U.S. Returns & Refund Policy
How to Return an Item
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from ECOsmarte:
- You have 30 calendar days to return an item from the date you received it.
- You will incur shipping and a 25% restock fee and installation if any.
Ship your item back to ECOsmarte
Please ship your package to the following address for returns:
9437 Garfield Ave S, Suite 110
Bloomington, MN 55420
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.